Our coat extensions come with a one (1) year warranty to cover the repair cost of any manufacturing defects. The warranty period is from the time of original purchase from our website or an authorized Bridge the Bump dealer.
To report a defect please email us at firstname.lastname@example.org and include:
- your contact information
- a description of the problem
- a close-up photo of the defect (if possible)
We strive to respond by email within 5 business days.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address:
721 Annette Street, Toronto, ON M6S 2E3 CANADA
Once your return has been accepted, please ship your item.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Products on promotion, custom items and gift cards are final sale.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.